RETURNS POLICY

CHRISTMAS RETURNS - EXTENDED RETURNS POLICY

We have extended our Returns Policy for all Christmas Gifts purchased this year, to enable our customers to shop with confidence. Any items bought between now and Christmas can be returned for an exchange or refund either within 28 days or by the 7th January 2012 whichever is the greater. Please ensure that the usual guidelines are adhered to i.e. goods in original packaging, unworn, unwashed, tags attached, etc.

RETURNS

Under The Consumer Protection (Distance Selling) Regulations 2000 ('The Distance Selling Regulations') you have the right to cancel your order up to 7 working days after receipt of your goods.This cancellation must be made in writing (preferalby by e-mail).

If for any reason you are not happy with your purchase from Amanda's of York, we will happily provide an exchange or a refund on condition that :

• Your order is cancelled in writing (preferalby by email) within 7 working days of receipt of the goods 
• Goods have not been worn or washed
• we recommend that the goods are returned with their original packaging with all labels and manufacturers tags attached.
• We are satisfied with the inspection of your return

We require goods to be returned properly in secure packaging and sent via recorded delivery service. We cannot take responsibility for returns lost or damaged in the post.  

Return postage is the responsibility of the customer, unless goods have a manufacturing defect or dispatched in error.

All returns should be addressed to :

Amanda's of York
40 Micklegate
York
YO1 6LF
United Kingdom

After satisfactory inspection of your return, an exchange or refund will be processed promptly always within the required 30 working days . Your refund will be credited to the same card with which you made your original purchase.

FAULTY ITEMS

Amanda's of York makes every effort to ensure all goods are of satisfactory quality. If the goods you receive are faulty you  should contact us as soon as possible.Under the Sale of Goods Act 1979 (as amended),if goods are faulty,you may be entitled to a refund,a repair or a replacement and we will bear the postage costs.

ITEMS DISPATCHED IN ERROR

In the event that goods are dispatched in error, you should contact us within 7 working days of the date of delivery. We will then provide details on how to return the goods and offer a replacement or a refund. You can purchase the new item at any time as a seperate transaction.

QUALITY OF PRODUCTS

PLEASE NOTE : When trying on items of clothing do not remove labels.great care should be taken to avoid soiling (by make-up,perfume,smoke,deodorent etc.) as this may affect your right to a full refund..

WASHING INSTRUCTIONS

It is your responsibility to check the washing instructions as stated on the manufacturers labels. We will not be liable for any damage costs or expenses caused by incorrect washing.

PLEASE NOTE : All enquiries regarding the return of items purchased in person from the actual Amanda's of York store located at 40 Micklegate, York, YO1 6LF should be made via email or telephone.

SIZE GUIDELINE

 PLEASE NOTE : These sizes are a guideline only. For exact garment measurements, please contact us.